Current Opportunities

Customer
Experience Lead

Key Information
Role
Customer Experience Lead
Rate
£700/day (via umbrella)
Duration
6 months - Extensions highly likely
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Excellent opportunity for an experienced Customer Experience Lead to work with an established financial services client with scope to extend beyond initial 6 month period.

This contractor will play a pivotal role in leading a team of designers to shape the way our client engage and build relationships with their customers.

Knowledge / experience required:

•    Take responsibility for shaping and implementing design strategy and customer experience
•    Work with research teams to better understand the needs of the business
•    Understand design goals and challenges in the context of the business and engineering priorities
•    Mentor and coach Designers within the platform, building a strong culture and collaboration

Key Words

Customer Journey, Contract, Digital Transformation, Digital Banking

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