Current Opportunites

Support Engineer

Key Information
Application Support Engineer
£35k + Competitive Benefits Package
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A fast-growing Wealth Management firm are hiring for an Application Support Engineer with fantastic career prospects and a great benefits package

Key Responsibilities

  • Act as the main point of contact for escalating, addressing, and resolving secondary-level technical issues.
  • Effectively troubleshoot and resolve a range of product-related incidents within established timeframes.
  • Adhere to and uphold technical documentation and procedures to provide solutions. When necessary, document new technical processes.
  • Identify and resolve technical problems through diagnosis and troubleshooting.
  • Ensure the accurate logging of all issues.
  • Pose specific questions to customers in order to rapidly grasp the core of the issue.
  • Strive for a high level of quality by testing your own work before final delivery.
  • Effectively manage work items to their resolution with an agile approach, employing Kanban or Scrum methodologies.

Key Skills & Experience

  • Demonstrated professional experience in the capacity of a Technical Support Engineer, Application Support Engineer, or a comparable role.
  • Proficiency in adhering to and enhancing technical documentation.
  • A solid grasp of computer systems, applications, configurations, Microsoft Office 365 applications, and Windows environments.
  • Proficiency in utilizing command line interfaces (CLIs).
  • Outstanding problem-solving and communication abilities.
  • Capability to offer detailed technical assistance through both written and verbal instructions.
  • Robust organizational and technical aptitude, with the capacity to manage workload priorities and operate independently.

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